Viretta – Warranty & Safety

Scandinavian Form. Japanese Function.
Tools for years of daily use – and a warranty to match.

2-year statutory warranty right under German/EU law – always.
Minimum 5-year Viretta warranty on our core range (pans, pots, knives, wood). Electronics, glass, and wear parts have their own durations (see table).
Credible lifetime warranty on material and manufacturing defects for selected categories – understood as the functional lifespan of the product with normal household use and correct care (not the owner's lifetime).

Function & Safety First: Coverage of material and manufacturing defects that impair function or safety.
EU Safety: This warranty does not restrict your statutory rights (2-year warranty).
Fair Solution: Repair, replacement, or an equivalent substitute model if your model is no longer available (color/finish may vary).
Transparent Process: Simple reporting, quick review, and clear justification.

Applies to private households in the EU/EEA (+ UK) for products purchased from Viretta or authorized dealers.
Commercial/professional use is excluded from the lifetime warranty (see separate B2B terms).

Cooking on approved heat sources within recommended temperatures.
Cleaning/care according to Viretta care instructions.
Normal storage without continuous moisture, soaking, extreme temperature shocks, or hard impacts.

Assessment – Examples of typically covered / not covered

Typically covered (examples):

Manufacturing defects in metal (e.g., delamination, rivet/handle defects, uneven wall thickness, base warping > 3 mm, measured cold on a flat surface, after normal use).
Enamel production defects (e.g., pinholes, chipping, blistering) not due to thermal shock/overheating.
Casting defects in cast iron (pores/cavities) that impair function or safety.
Knives: Blade material/hardening defects, loosening of handle/bolster, adhesive defects.
Glass lid with production defect (stress fracture without thermal shock).
Vacuum/pump failure with normal use (motor, electronics, seal) – not wear/misuse.

Not covered (examples):

Cosmetics/wear: Scratches, scuffs, discoloration/patina, changes in luster, small paint/color chips, minor unevenness without functional impairment.
Thermal misuse: Overheating, dry boiling, rapid temperature changes (e.g., cold water on a very hot pan).
Misuse: Metal tools on smooth ceramic coating, cutting bones/frozen food, dropping/impacts.
Care: Rust on raw iron/carbon steel, drying out/warping of wood, coating wear over time, dishwasher damage where advised against.
Third-party interference: Unauthorized repairs or modifications.
Hybrid note: Hybrid (ceramic + raised steel mesh) is designed for metal tools. For maximum lifespan, we still recommend wood/silicone – especially sharp edges/knives should not be used directly on the surface.

3-ply stainless steel (uncoated): Lifetime on construction, rivets/handles, and base flatness (warping > 3 mm). Cosmetics not covered.
3-ply ceramic non-stick (PFAS-free): 5-year functional warranty against premature coating failure (adhesion/blistering) with correct use/heat management. Normal wear/loss of non-stick properties not covered.
Hybrid / metal-tolerant non-stick: 5-year functional warranty against premature coating failure with correct use. Cosmetics/wear not covered.
Carbon steel & raw cast iron: Lifetime on material/manufacturing defects. Rust is considered a care issue.
Enamelled cast iron: Lifetime on production/material defects (incl. enamel, unless caused by impact/thermal shock/metal tools). Cosmetic changes not covered.
Kitchen knives (VG-10, SG2, etc.): Lifetime on material/manufacturing defects (hardening, handle, bonding). Sharpness/wear and chips due to misuse not covered.
Wooden products (cutting boards/tools): 5 years on production defects. Moisture/soaking damage, dishwasher, drying out/warping = not covered.

Glass lids & containers (borosilicate): 5 years on production defects. Breakage due to impact/thermal shock not covered.
Vacuum systems & pumps: 2 years on pump/electronics. Seals are considered wear parts (see below).
Seals, silicone, O-rings: 12 months on manufacturing defects. Natural wear is considered consumption.
Accessories (magnets, honing steels, sharpening stones): 2 years on production defects. Sharpening stones/abrasives are wear-and-tear by design – normal abrasion not covered.

The above periods are voluntary Viretta warranties and complement the 2-year statutory warranty.

Prepare evidence: Order/receipt number, serial/batch number (if relevant).
Briefly describe the defect: What happened, when does it occur, how is the product used?
Attach photos/videos: Overall view + detailed shots of the defect (for pans/pots, also the underside).
Submit via portal: Use our complaint portal (bottom of the website).
Review & response: Confirmation and feedback with repair, replacement, or substitute model. If approved, we provide a return label (DE/EU).

Discontinued model: We offer a functionally equivalent or better model. Color/surface may vary.

Brief functional test (e.g., boiling water at medium heat), flatness check, or information on temperature habits (to rule out overheating).
Care information (e.g., seasoning carbon steel, wood oils, cleaning non-stick).
If necessary, return for inspection (return shipping covered if approved).

The warranty does not cover indirect damages, loss of use, or consequential damages.
Viretta's total liability is limited to the original purchase price.
Nothing in this warranty restricts your mandatory consumer rights in the EU.

Steel/Hybrid: Low–medium heat; preheat briefly; do not use empty pan on high heat.
Ceramic Non-stick: Low–medium heat; oil/butter at room temperature; avoid spray oils.
Carbon Steel/Raw Iron: Season correctly; dry immediately; lightly oil; no soaking with soap.
Enamel: Avoid metal tools, impacts, and cold shocks; allow pot to cool slightly before adding water.
Knives: Cut on wood/plastic; no glass/stone; no dishwasher; dry immediately; maintain regularly.
Wood: Hand wash; dry completely; oil regularly; avoid soaking/heat cabinet.